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Join Our Team

Active Line Remote Services

Keeping your systems up and running is our goal 

When service calls are required, our automated intelligent monitoring technology helps Fujifilm Customer Support Engineers determine precisely which parts and tools to bring so that downtime is kept to a minimum.

Active Line Remote Services

Keeping your systems up and running is our goal 

When service calls are required, our automated intelligent monitoring technology helps Fujifilm Customer Support Engineers determine precisely which parts and tools to bring so that downtime is kept to a minimum.

Fujifilm has taken another giant leap forward with Active Line Remote Services.

From the leader in system uptime and reliability, Active Line remotely monitors and assesses Fujifilm products and systems at customer sites on a continuous basis, enabling our support staff to diagnose and resolve technical issues often before they even become apparent to the customer. Our goal: Less downtime, optimized system performance, and increased utilization.

Feature and Benefits

With each Fujilm device individually monitored, isolated problems can instantly be identified and resolved before more critical events occur.
FujiFilm can be notified the moment you detect an error, and with remote diagnostics our Customer Support Center will often pinpoint its scope and details.
Secure and firewall friendly, Active Line Remote Services requires no changes to IT security policies or infrastructure.
We use only HTTPS with SSL or AES encryption for data transfer and VeriSign™ certified security for data protection.
Active Line Remote Services is available with the following FujiFilm products when covered under a warranty or service agreement:
Aspire HD
Aspire HD Plus
Aspire CRm
FCR Carbon
XG5000
FDX Console
Flash IIP
FDR AcSelerate
FDR D-EVO
AWS Console
ClearView 1m
ClearView CSm
Prima T
Prima T2
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